We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
Returns
Due to the handmade nature of our products, returns are accepted only in case of defects upon delivery.
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- Original packaging must be included.
- Proof of purchase is required.
Refunds
Once your return is approved and inspected, we will notify you of the refund status.
Approved refunds will be processed to the original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable.
- Refunds are not applicable for customized or personalized items unless there is a manufacturing defect.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact our customer service team.
Non-Returnable Items
- Customized or personalized products
- Scented candles that have been used or opened
- Sale or discounted items
Contact Us
If you have any questions about our refund and return policy, please contact our customer service team.
We are always happy to help.